All About Email - The Last Word in Email Publishing

Tuesday, January 29, 2008

Sudden Impact!

Early Html email was quite a basic proposition, but senders soon discovered rendering incompatibilities between browser types. Code disintegration, blocked images etc made a good chunk of volume unreadable.

The solution, which was quickly adopted as standard, was to offer a link to a web version at the very top of the email.

As inbox competition intensifies, and preview pane decisions are commonplace, perhaps this valuable piece of real estate can be put to better use.

Most marketing emails and email newsletters have a principal headline – either an attention grabbing news story, or a tag line designed to entice the recipient to read on and complete whatever transaction the email requires.

Try putting it at the very top, in bold, and in a standout colour, with a line separating it from the subsequent, standard text.

The impact this has, being the very first thing seen, may cause a marginal increment in readers.
It should complement, rather than replicate, the subject line. The two can work together.

I predict that before every long, this will become a new standard.

Thursday, January 24, 2008

Time for email marketers to challenge conventional wisdom?

In the increasingly crowded and noisy place that is our inbox, it is getting ever harder to gain entry and get heard.

Smart email marketers will recognise that if they are not going forward, they will be going backwards in terms of email impact. There can be no standing still.

Like websites, marketing emails, as part of their evolution, have, to a degree, become standardised in format. Conventional wisdom exists.

Perhaps, in order to stand out from the crowd, it is time to challenge those standards. To look at what is considered acceptable and necessary and wonder if there might be a better way of doing it. Such is the process of evolution.

Over the next few weeks I plan to examine those standards one by one and see if I can think of any changes or developments which will benefit the goals of the sender, whilst at the same time remembering the needs and requirements of the reader.

I’ll share my thoughts with you, and look forward to your comments.

Sunday, January 13, 2008

No.8 Wire not suitable for email

NZ is rightly proud of its ability to produce cheap, innovative solutions. But sometimes it is just not appropriate.

To kick off 2008, I want to quote 2 key points in the new year message from Al DiGuido, one of America's foremost email thinkers:

Outsource smartly. Some people still believe effective e-mail deployment and execution can be accomplished with internal IT staff and deploying on your own servers. Not a chance. The last thing you want to worry about these days are the technical underpinnings of the infrastructure that deploys interactive messaging.Instead, use that time to leverage the capabilities available to you to increase customer acquisition and retention and to upsell. Stop listening to IT folks who claim they're the only ones on Earth who can build what you need. Great technology is in the market. Establish a demanding list of features and functionality, then find a vendor that can serve your needs.

Demand great customer service. In the old days, e-mail provider customer service was measured by the speed and flawless nature of message delivery. We all remember how painful it was when mistakes were made, campaign delivery lagged, or IP addresses were blocked. We took partners to task for lack of service. We created huge service level agreements with all types of penalty grids for violations.Customer service must to be much more these days. If your provider isn't proactively offering tangible insight into your campaigns and how to improve effectiveness, it's time to start asking why not. Stop thinking about e-mail as print production or direct mail blasts. Your provider and the people who work for the company must provide value-added insight as part of their agreement to serve you.